We provide various airport support services to a number of clients across the U.S. Recently, a Manager at one of our major airline customers reached out to thank us for doing an excellent job in a trying situation:
“I hope this message finds you well. Just wanted to take the time to acknowledge some of your team members who did an excellent job today while working one off our flights. Customers became irate, started recording the agents, didn’t want to check their bags and yelled at them but they all remained professional. Please express our sincerest regards and gratefulness to your team members on a job well done. They maintained poise and care while assisting customers who may not have been the easiest to assist.
Keep up the great work team! We’re proud of the excellent work you do.