Our team at Omni-Serv is well-known for providing excellent customer service across the various support services we provide to airlines and airports. Recently, a passenger reached out to let us know how grateful she was for the over-and-above assistance one of our great team members provided: "Hi, I’m writing to let you know how helpful [...]
We like for our operations to run smoothly and efficiently, but sometimes incidents occur and it is important that we train our staff to be ready for anything and know how to help when situations arise. Two of our leads at Newark Liberty International Airport (EWR) recently received thanks for their role handling a medical [...]
We provide various airport support services to a number of clients across the U.S. Recently, a Manager at one of our major airline customers reached out to thank us for doing an excellent job in a trying situation: "I hope this message finds you well. Just wanted to take the time to acknowledge some of [...]
Travelling sue to the loss of a loved one can place extra stress on a person, and when a problematic situation arose for one such passenger, she was very grateful that one of our Omni-Serv airport team members offered to help her in a way she did not expect. As she noted to us: "My [...]
Our employees love to provide great customer service, which was recognized by this passenger who sent us the following note about one of our team members: "I had the pleasure of meeting this fantastic staff member Richard Chisolms at Newark airport this afternoon. I needed help locating a taxi this kind gentleman did not just [...]
Newark Airport runs like a well-oiled machine thanks to our team and all of the other valuable operations who work in concert to make air travel possible. But sometimes certain things need repairs and it can affect the passenger experience. We train our Omni-Serv employees to strive for the highest level of customer servic. So [...]
Our amazing team at Omni-Serv provides valuable support services that allow the airports we operate in to run efficiently. But there is more to our mission than just getting the job done. Providing amazing customer service and ensuring that passengers have a pleasurable travel experience is just as important. Recently, one of our employees working [...]
Managing the countless logistical headaches involved in airport operations can be a challenge. Ensuring safety, security, efficiency, and satisfaction is a balancing act that can be challenging at times, but Omni-Serv prides ourselves in striving for the highest level of success. We were recently praised by Munich Airport NJ LLC, who handles various operational, maintenance, [...]
As experienced airline industry professionals, we can sometimes take for granted our understanding of the layouts and logistics of an airport. But for a passenger trying to navigate an airport with multiple terminals and active construction projects, it can be disconcerting to say the least. One such passenger recently reached out to Omni-Serv to thank [...]
One of Omni-Serv's valuable employees, Richard Chisholm, was recently praised for excellent service he provided. From the parents of an elderly couple flying through Newark Liberty International Airport, "We wanted to let you know how amazing Richard Chisholm was at Newark airport. He went above and beyond his duties and without him my parents, who [...]
